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Client
MountainView Regional Medical Center, Las Cruces, NM
MountainView Regional Medical Center (MVRMC) is a 168-bed facility offering comprehensive health services to the surrounding communities of Las Cruces and southwestern New Mexico. MVRMC includes a fully staffed 24-hour emergency care department, a specialized Heart Center, Women’s Center, and comprehensive intensive care services. A 15,000 square-foot Medical Plaza and Outpatient Surgery Center are collocated with the facility. MVRMC employs over 625 area residents, and physicians representing 35 medical specialties practice there.

Contact
David Langlois, Director of Imaging Services

Situation
MVRMC had a large backlog of imaging studies that they were unable to address due to poor turn-around-times of a week or longer from their current provider. The delays in image interpretations were unacceptable to MVRMC’s high patient care standards and commitment to their patient community. The burden of unreliable coverage coupled with an increase in imaging studies, caused them to search for a new afterhours teleradiology provider. MVRMC chose EagleEye because of EagleEye’s commitment to provide accurate, timely, and high-quality service.

Solution
EagleEye provided a customized teleradiology solution, which initially began with diligent interpretation of MVRMC’s large backlog of studies. After successful completion of the overdue interpretations, EagleEye seamlessly transitioned to providing MVRMC with dedicated, reliable afterhours coverage. EagleEye radiologists consistently provided final interpretations to the department by 8AM the next business day and were immediately available for consultation during their shifts.

Results
As a result of partnering with EagleEye, MVRMC recaptured its ability to provide its patients with the highest quality of patient care with no deviations in service. It has maintained its commitment to the patient community while ensuring hospital administration goals were achieved.

In the client’s own words…
“It’s as if the EagleEye radiologists are in the next room.” —David Langlois, Director of Imaging Services

“Your radiologists become part of the medical staff.” –David Langlois, Director of Imaging Services.

For more client references and information on our services, please contact info@eerad.com, or call (703) 652 1200.